Automation & Customer Service
From five disconnected channels to a unified service operation
Context
A commercial operation with the team spread across WhatsApp, Instagram and email, without a unified history.
Problem
Leads lost due to slow response, inconsistent service and no conversion metrics.
Solution
Integration of the official WhatsApp API and other channels into a single queue, with AI triage and automatic conversation routing.
Results
- [X]% reduction in average first-response time
- [Y] leads recovered outside business hours
- Standardized service with a complete history per customer